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Published on 31st Oct 2025
In recent consultations, the government has recognised that energy savings can be achieved and maintained by servicing and water testing heating systems annually. This helps ensure home comfort levels, optimises the working life of appliances, hot water stores, heat emitters and other system components. It could also significantly aid decarbonisation of heating systems, which in turn will help to meet the UK net zero targets.
Benchmark now has an online platform with a smart app for mobile devices. It is a tool that records all the installation details of an appliance and has the added benefit of providing a service record. Whether the heat source is a heat pump, boiler or hybrid system, and regardless of whether it is a low or high temperature system, the annual service checks include safety, water quality, checking the inhibitor, and system efficiency. With the increasing number of heat pumps being installed, and a positive move towards low temperature systems, including those with boilers, it is even more critical to ensure the whole heating system is well maintained and optimised for maximum efficiency. Installation and maintenance of stored hot water systems are also included in the Benchmark Online records.
This guide provides guidance to installers to ensure best practices are adopted, recorded and comply with the requirements of the Building Regulations and British Standards for Water Treatment of domestic heating systems. This includes supporting system components such as filters, strainers and other devices. These are all requirements for complying with product warranties, found in appliance manufacturer instructions. View the guide Here
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